The doctor will ring you now
Face-to-face consultations between patient and doctor, once the mainstay of healthcare delivery, suddenly presented a potential transmission risk due to the COVID-19 pandemic. One of the Australian healthcare system’s adaptations to the pandemic was an increase in the remote delivery of healthcare services, commonly known as telehealth. While telehealth has been a part of healthcare for decades, its use was limited prior to the pandemic, with utilisation restricted to rural and remote patients. Numerous barriers prevented its widespread adoption across medical services.